Return Policy

If you are not satisfied with the farrah you can return it within 30 days.  We do have online support and we can schedule a zoom call to show you how to use the product.  You can always reach out to us at hello@thefarrah.com 

Returns are accepted within 30 days from the ship date. Please note returns for refund are permitted only if item(s) received is (are) damaged, defective, or incorrect; item(s) MUST be in the same condition as received with packaging intact.

Fraud Prevention does not allow refunds to be issued until damaged, defective, or incorrect items have been received at https://www.thefarrah.com warehouse. If you are not completely satisfied with a purchase for any reason, please return it to us in its original condition through UPS service. Once the item is received at our warehouse in its original condition, your refund will be issued. Return shipping and handling fees are the customers responsibility. We regret that we are unable to refund your original shipping fee unless the return is the result of a defective product.

*Color appearance of a monitor display changes under various illumination conditions

  • When you return your purchase to us by mail within 30 days of purchase date, you will receive a full refund to your credit card for the price of the item(s) once we receive return.
  • Any item that is returned more than 30 days after the purchase date will not be accepted.

  • Product must be in the same condition as received otherwise it cannot be exchanged or refunded.

Here's how to easily return your item(s):

Securely pack your merchandise and invoice in a box or envelope of your choice (you may also use the original package if possible). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.

Mail returns to:

AST Systems, LLC / U.DO

Attn: THE FARRAH

25 Harbor Park Drive

Port Washington, NY 11050

Damaged / Defective / Wrong Product

If you receive a damaged, defective or wrong item in your order please contact customer service (hello@thefarrah.com) and we will help you replace the item. Once a damaged or defective item has been checked in at our warehouse, we will quickly send out your replacement item.

Refunds

Please allow 2-3 weeks from receipt of return to our warehouse for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.